Automation Scientist Intern

US-WI-Madison
Req No.
2017-1959
Category
Internships
Type
Intern

Summary of Major Responsibilities

The Automation Scientist Intern will assist in the technical service department The Automation Scientist Intern provides outstanding technical support to Exact Sciences customers, with emphasis on equipment and automation processes used during clinical assays. This position works in collaboration with others on resolving customer equipment issues or equipment maintenance questions in a timely manner. The position is intended to be a part-time opportunity for an engineering or science undergraduate to obtain hands-on experience in automation root cause investigation and problem resolution while contributing to the focus on increased equipment uptime and high production throughput effort.

Essential Duties and Responsibilities

  • Receives and documents incoming customer automation issues/inquires.
  • Works cooperatively within the Technical Services team and when appropriate internal functional departments to troubleshoot and resolve customer questions related to equipment use, maintenance and troubleshooting.
  • Where necessary performs testing or further investigation to understand root cause and potential remedies.
  • Communicates next steps and resolution with the customer.
  • Tracks and trends repeat errors and reports findings up to manager.

Qualifications

Mandatory Skills

  • Mechanical aptitude-ability to provide technical and hands-on support to laboratory customers.
  • Strong interpersonal and teamwork skills including the ability to easily convey concepts and priorities as well as ability to solicit feedback and inputs.
  • Detail oriented with strong organizational skills.
  • Strong analytical and troubleshooting skills.
  • Ability to identify, implement, and report on improvements in processes and products.
  • Ability to maintain confidentiality of sensitive information. 

Education and Experience

 

  • Enrollment towards Bachelor’s degree in mechanical engineering, technology or electronics.
  • Preference giving to candidates with a record of outstanding academic achievement

Physical Requirements

  • Ability to use computers daily in an interactive manner for extended periods of time and up to 8 hours per day.
  • Ability to frequently and accurately communicate with employees and customers in person, via the telephone or by email.
  • Ability to sit for an extended period of time.
  • Ability to stand for extended periods of time and up to 6 hours at a time.
  • Ability to follow company safety guidelines.
  • Constant walking or motion to coordinate work and interact with co-workers.
  • Ability to lift, carry, or otherwise move up to 25lbs.
  • Ability to employ gross motor and fine motor skills for troubleshooting and replicating maintenance of laboratory equipment.

Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. The Company’s affirmative action program is available to any applicant or employee for inspection upon request.

 

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