• Manager, Clinical Laboratory

    Job Locations US-WI-Madison
    Req No.
    Clinical Lab Operations
    Regular Full-Time
  • Summary of Major Responsibilities

    The Clinical Laboratory Manager manages the overall daily technical laboratory operations; develops procedures to ensure safety, quality and accuracy of results under the direction of the Director of Clinical Laboratory Operations and the SVP of Operations. This position oversees the supervision and development of laboratory staff, provides technical expertise to the laboratory, and serves as the liaison to internal and external entities. In addition, the Clinical Laboratory Manager oversees the Quality Management program within the technical laboratory and ensures that the laboratory is in compliance with all laws and regulations required by CLIA, CAP, OSHA, New York, and any other applicable state or federal legislative organizations.

    Essential Duties and Responsibilities

    • Directs the daily workflow of the Technical Laboratory departments.
    • Collaborates with Exact Sciences Human Resources department and participates in the employee hiring and management process by performing employee interviewing, hiring and as needed, employee counseling.
    • Assesses scheduling needs of the departments to ensure adequate coverage to meet service needs.
    • Identifies and understands regulatory requirements to ensure that the laboratory complies with all applicable state and federal laws and regulations pertinent to the management of the laboratory, including applicable CLIA, CAP and other requirements and regulations such as California and New York (CLEP) laboratory programs. 
    • Provides or delegates responsibility of supervision of the Technical laboratories, and is accessible to the laboratory personnel to provide on-site, telephone, or electronic consultation.
    • Maintains a process for staffing, recruiting, training, evaluating competency and ongoing employee development.
    • Works strategically with department supervisors and managers to ensure testing is completed within turnaround time
    • Partners with senior management in establishing strategic priorities and annual quality indicators
    • Collaborates with the Medical Directors to assist in developing and providing continuing education credits for the laboratory staff.
    • Ensures staff are properly trained and competent in all aspects of their job duties and departmental procedures.
    • Reviews, writes and updates SOPs.
    • Possess effective management skills to supervise department staff and maintain departmental budgets.
    • Provides oversight to ensure prompt, accurate, and timely processing and delivery of all patient specimens.
    • Evaluates equipment and supply needs of the laboratory by:
    • Working with the Director of Laboratory Operations to maintain operations within the budget
    • Assuring timely and appropriate ordering of supplies and equipment
    • Partnering with the laboratory supervisors to monitor supply usage and variances
    • Reviewing test volumes with the Director of Laboratory Operations to development and implement timely changes to manage workload
    • Provides the technical supervision of the laboratory and is accessible to the laboratory personnel to provide on-site, telephone or electronic consultation
    • The Medical Director has delegated the following technical responsibilities to the Clinical Laboratory Manager:
    • Verify test procedures performed, and with the assistance of the Medical Director and Director of Laboratory Operations establishes the laboratory’s test performance characteristics, including precision and accuracy of each test and test system.
    • Ensure that the quality management program is maintained by following parameters for acceptable performance for the pre-analytical, analytical and post-analytical testing processes
    • Resolve technical problems with the aide of the technical staff and ensures that remedial action is taken whenever a test deviates from the laboratory’s performance standards
    • Ensure that all patient results are not reported until corrective actions have been taken and the systems are functioning properly
    • Identify training needs and ensures all training is performed as required
    • Evaluate competency of all laboratory personnel


    Mandatory Skills and Qualifications


    • Proven experience and knowledge in the both areas of laboratory technology and management principle LIS management and workflow needs and capabilities
    • Experience working with Quality Management Programs including strong knowledge of all laws and regulations that are required by CLIA, CAP, OSHA and other related legislative and/or state health departments and organizations.
    • Excellent customer service skills
    • Ability to work well with all members throughout the organization
    • Excellent verbal and written communication skills
    • Excellent presentation skills including public speaking
    • Ability to organize work and meet deadlines
    • Excellent time management skills
    • Ability to effectively evaluate situations and work with teams to develop appropriate resolutions
    • Ability to quickly implement and adapt to change
    • Excellent analytic skills

    Minimum Requirements  



    • Bachelor’s Degree in chemical, physical, biological or clinical laboratory/medical technology science preferred.
    • Minimum of six years in a clinical laboratory setting with a minimum of four years in a Supervisory role required.
    • MBA, MHA or MS desired

    Physical Requirements


    • Ability to lift and move 20-40 pounds on an occasional basis (up to 25% of time).
    • Ability to stand, walk, bend and reach on a regular basis (standing ~25% of time; sitting ~75% of time).                   
    • Ability to listen and speak on the telephone and write simultaneously.
    • Ability to operate telephone system and computer keyboard and printer.

    Working Conditions:

    • Position requires work in normal laboratory environment. Special uniform and personal protective equipment is required while working in the laboratory.


    Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. The Company’s affirmative action program is available to any applicant or employee for inspection upon request. 


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