The Lead Customer Care Specialist performs the functions of their position under the guided direction of the Customer Care Supervisor. The Lead Customer Care Specialist provides support to the Exact Sciences Laboratories Customer Care Center. In this leadership position the Lead Customer Care Specialist supports the mission and vision of Exact Sciences Laboratories and along with the Customer Care Supervisors and Managers shares the responsibility of ensuring the Customer Care Center operates effectively. The Lead Customer Care Specialist will follow all laboratory, Customer Care Center and LOT policies and procedures and maintain accurate data reporting practices as needed to ensure consistent and diligent execution of inbound and outbound call handling and order entry.
Mandatory Skills & Qualifications
Necessary Education & Experience
Physical Requirements & Working Conditions
Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program is available to any applicant or employee for inspection upon request.