• Lead Laboratory Order Specialist

    Job Locations US-WI-Madison
    Req No.
    Customer Support
    Regular Full-Time
  • Summary of Major Responsibilities

    The Lead Laboratory Order Specialist is responsible for the daily activities of the Laboratory Order Entry team. This will entail continuous process improvement as well as the ongoing development of each Laboratory Order Specialist team member assigned to their respective shift. The Lead Laboratory Order Specialist will provide “on the spot” coaching when needed as well as continuously communicating the daily goals to the members of their shift. The Lead Laboratory Order Specialist is expected to provide a weekly report providing the status of any Laboratory Order Specialist staff who are not meeting team standards/metrics. The Lead Laboratory Order Specialist is THE POC (Point of Contact) to the team and associated work sections throughout Exact Sciences.


    We are looking to fill both 1st and 2nd shift openings for this position.

    Essential Duties and Responsibilities

    • Review individual metrics and monitor daily performance of staff.
    • Drive operational excellence of order entry, including process flow, data integrity, information alignment and continual process improvement.
    • Drive the process of timely and accurate order processing to maintain Order Turn-around Time.
    • Liaison between other functional areas within Exact Sciences Laboratories.
    • Coach/mentor team members to increase productivity.
    • Review / monitor individual member progress utilizing the Tableau Order Entry dashboard.
    • Review OCR folders so you have awareness of sort activities.


    Mandatory Skills & Qualifications

    • Proficient in computer systems and keyboarding skills.
    • Demonstrated strong attention to detail and focus on quality output.
    • Excellent problem solving abilities and organizational skills.
    • Ability to communicate effectively with all levels of staff through both verbal and written communications.
    • Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
    • Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely man
    • Professionalism: conducts themselves in a professional manner in all interactions with members of the Exact Sciences Clinical Laboratory team, clients and associates.
    • Possess a positive attitude. 

    Necessary Education & Experience

    • High School diploma or GED. Some college course work preferred but not required.
    • Two or more years of experience in a position with responsibility for directly or indirectly leading a team of associates.
    • Demonstrated experience handling escalated issues and complex problems.
    • Demonstrated experience working in a customer service/data entry environment specialized in providing an exceptional customer experience.
    • Experience using Microsoft Suite. 

    Desired Characteristics

    • Previous work in a laboratory/health care environment is preferred.
    • Desired knowledge of medical terminology and medical billing and insurance terms. 

    Physical Requirements & Working Conditions

    • Ability to listen and speak on the telephone and write simultaneously.
    • Ability to operate telephone system and computer keyboard and printer.
    • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
    • Ability to type on a computer 100% of the time.


    Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program is available to any applicant or employee for inspection upon request. 


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