The IT Service Manager is responsible for tracking and reporting on Incidents, Problems and user Requests to ensure service level compliance, customer satisfaction, and continuous improvement of service delivery. This individual will provide leadership to the Service Desk, leveraging best practices according to the ITIL framework.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.