The Senior Program Manager will be responsible for program management of software systems and development / software integration related projects with the company’s Customer Relationship Management system used in Commercial Operations and the related data analytics platforms. The Senior Program Manager will be accountable for leading them toward successful completion while providing project/program management experience, rigor, and consistency across the enterprise. This is a hands-on role that requires close collaboration with all levels of Exact Sciences. This person will be responsible for the management of solution implementation with the help of service providers and other constituents that are required for integration with external and internal systems.
We are looking for a Program Manager to implement an enterprise CRM to enable Exact’s marketing strategies that will foster profitable long-term relationships with clients. In addition, this role will be responsible for leading the implementations of the associated data analytics to support the Sales, Marketing and FP&A business units.
In this role, you will coordinate and work directly with our Sales and Marketing directors to implement a new CRM system that will boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems, EMR, data warehouses and KPI metrics. You should also be able to identify new opportunities and proactively address stakeholder’s concerns.
The Senior Program Manager position requires an experienced and credible practitioner of project management, capable of delivering and continuously improving foundational project management capabilities while driving healthy change across the IT function with the continued engagement of key stakeholders and thought leaders. It is essential that he/she has experience establishing and or managing change in a dynamic and growing company.
The role of Senior Program Manager incorporates elements of managerial work and technical skill, with the manager directing a team of IT specialists. Further, the Senior Program Manager will have to interface with executive and director leadership on a regular basis, so the art of managing expectations, being succinct and juggling priorities is the key to success. A typical day for the program manager includes meetings with subordinates, general oversight of the IT workspace, and collaboration with other departments to deliver IT solutions to business units. Because of the nature of the department and the type of tasks that are performed, the Senior Program Manager must have an understanding of information technology, computer science, software development methodologies, the software development life cycle, and must also be well versed in management techniques and must have the charisma, communication skills, and leadership ability needed to transform the IT organization to meet the demands of a dynamic and growing company.
Minimum Requirements & Skills
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.