• Client Implementation Project Manager

    Job Locations US-WI-Madison
    Req No.
    Clinical Lab Operations
    Regular Full-Time
  • Summary of Major Responsibilities

    The Project Manager, Client Implementation develops the strategy and detailed project plan, tailored to each client organization, for the effective implementation of the product program.  This will involve facilitating all customer-facing implementation meetings, assembling internal cross-functional teams to deliver on implementation tasks, coordinating ordering logistics, training and ongoing education to the client organization, and consulting with the client throughout early stages of adoption to ensure success.

    Essential Duties and Responsibilities

    • Develop strategy and tactical plans for the approach to partner with client organizations that upholds a world-class service standard and aligns with the mission and values of Exact Sciences
    • Assemble and direct cross-functional teams to develop and implement Exact Sciences product adoption programs with clients, while developing strategies tailored to each client organization
    • Meet with clients to evaluate current state and identify implementation needs and site specific objectives that will maximize adoption of Exact Sciences products
    • Facilitate all customer facing implementation meetings, startup meetings and continuing education of the product adoption program for the clinical and administrative staff within new client sites
    • Liaise closely with the Exact Sciences sales, marketing, laboratory, customer service and information technology teams to coordinate support across all functions for the client, most commonly for the tasks of enabling an effective product ordering process, providing physician and patient education materials and training about test process and product performance, and facilitating coordination of client marketing campaigns
    • Effectively create and manage time line and budget for each implementation task; mitigate risks and escalate issues when necessary to either internal or client management teams
    • Develop metrics to effectively measure client organization readiness (prior to launching implementation plan) as well as project success and client satisfaction


    Mandatory Skills

    • Exceptional project management skills including coordination, communication and adherence to budget and completion goals, prioritization and troubleshooting
    • Demonstrated knowledge of hospital and health system operations, work flows and environments
    • Strong customer relationship skills; including strong written, verbal and presentational communication skills.
    • Possesses the ability to effectively interface with all levels of a healthcare organization (C-suite, clinical, administrative, etc.)
    • Competency and flexibility in understanding diverse and complex business and technical problems, client requirements, and functional/business objectives in order to develop efficient and effective solutions
    • Ability to develop, motivate and lead teams of cross-functional resources
    • Works well in a matrix management organization where the Project Manager has primary responsibility for project success while relying on a team of resources which may not be directly reporting resources
    • Experience managing multiple projects, monitoring and reporting progress, and exceeding client expectations
    • Ability to manage multiple projects with competing priorities
    • Strong management skills and action orientation
    • Ability to travel >20% of the time to client sites within designated territory

    Education and Experience

    • Bachelor’s degree or equivalent education and experience in a related field required.
    • 3+ years of experience in a project management role creating project strategies and tactical plans.
    • 3+ years in a customer-facing sales or support role required, preferably in healthcare industry.

    Desired Characteristics

    • Previous experience with continuous improvement, lean, or six sigma initiatives considered a plus
    • PMP Certification preferred
    • MBA preferred

    Physical Requirements

    • Ability to use computers daily in an interactive manner for extended periods of time and up to 9 hours per day
    • Ability to sit for an extended period of time
    • Ability to stand for extended periods of time and up to 6 hours at a time
    • Ability to travel (by land and air), both domestically and internationally
    • Ability to frequently and accurately communicate via telephone or by email
    • Constant walking or motion to coordinate work and interact with co-workers
    • Ability to life and move up to 40 pounds on an occasional basis


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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