Exact Sciences is seeking an enthusiastic, detail-oriented, self-starter to join our team as a Social Media Specialist. This highly visible role will serve as the first point of contact for Cologuard community management, ensuring the online community of Cologuard advocates is continuously cultivated, as well as for Cologuard social customer care, ensuring and customer issues are promptly identified, escalated to the appropriate functional group and followed through to resolution. The role will also work extensively in the enterprise social media management tool to identify, tag, respond and triage issues from social listening, reviews sites, and managed/owned social accounts while being a conduit for change. The ideal candidate is a team player who is well-versed in social platforms and engagement and possesses a passion for solving customer problems, a deep understanding of online reputation management, and strong analytics skills.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.