• Laboratory Order Associate – Monday – Friday, 3:30pm-12:00am Shift

    Job Locations US-WI-Madison
    Req No.
    Customer Support
    Regular Full-Time
  • Summary of Major Responsibilities

    This position performs the functions of the Laboratory Order Associate under the guided direction of the department Supervisor or designee. In this role, the Laboratory Order Associate ensures the quality and integrity of the data received into Exact Sciences Laboratories from healthcare providers and other clients. The primary responsibilities of the position is the timely entry of test orders and the resolution of test order issues to include enrollment, entry and clarification. The Laboratory Order Associate may provide outreach to the provider to convey results or they may also contact the providers to complete order clarification activities. The Laboratory Order Associate will follow all outlined departmental policies, processes and procedures to fulfill their defined role.


    This position is Monday - Friday, second shift.

    Essential Duties and Responsibilities

    • Reports to work on time and follows attendance guidelines.
    • Identifies different types of documents upon receipt and process according to department established procedures
    • Responsible for the timely entry of orders and resolution of order issues or physician enrollment issues for Exact Sciences Laboratories to facilitate timely and accurate test ordering.
    • Conducts all assigned job duties in a timely and productive manner.
    • Meets required metrics as determined by supervisor.
    • Other duties as assigned.
    • Support and comply with the company’s Quality Management System policies and procedures.
    • Regular and reliable attendance.
    • Ability to work overtime as needed.
    • Ability to work normal schedule of Monday through Friday during first or second shift.
    • Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
    • Ability to listen and speak on the telephone and write simultaneously.
    • Ability to operate telephone system and computer keyboard and printer.
    • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.


    Minimum Qualifications

    • High School Diploma or GED.
    • Must be 18 years of age or older.
    • Demonstrated experience working in a data entry environment.
    • Proficient in computer systems and keyboarding skills.
    • Demonstrated strong attention to detail and focus on quality output.
    • Excellent problem-solving abilities and organizational skills.
    • Ability to communicate effectively with all levels of staff through both verbal and written communications.
    • Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
    • Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely man.
    • Professionalism: conducts themselves in a professional manner in all interactions with members of the Exact Sciences Clinical Laboratory team, clients and associates.
    • Possess a positive attitude.
    • Authorization to work in the United States without sponsorship.

    Preferred Qualifications

    • Demonstrated understanding of laboratory terminology.
    • Desired knowledge of medical terminology and medical billing and insurance terms.


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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