In conjunction with the Exact Sciences Laboratories leadership team, provides support to drive the ongoing growth and development of the Customer Care Center and manages the day-to-day Customer Care Center activities under the direction of the Senior Manager, Customer Care Center. Responsible for evaluation of relevant Customer Care Center metrics and other identified key performance indicators. Aligns with other Exact Sciences Laboratories leadership on strategy and the planful execution of the objectives to support the accomplishment of company goals.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.