• System Administrator, Operations - Monday - Friday, 10:00pm - 6:00am shift

    Job Locations US-WI-Madison
    Req No.
    2019-3755
    Category
    IT
    Type
    Regular Full-Time
  • Summary of Major Responsibilities

    A System Administrator – Operations, is responsible for technical administration of the infrastructure supporting our business-critical environments. This role serves as the service owner by maintaining highly available infrastructure, security, continuous integration, and deployment support. Drive innovation as we continue to leverage cloud-based data center services to enable business growth through robust, nimble and secure technology.

     

    This role will specifically focus on security, continuous integration, deployment, and IT operations practices, scaling and metrics, as well as running day-to-day operations of production and development infrastructure for on-premise and cloud-based hosted platforms. This role also acts as the liaison between subject matter experts (vendors, database, middleware, network, etc.), work with interface developers, QA testing teams, and internal infrastructure team members to troubleshoot application system problems, as well as occasionally provide on-call support.

    Essential Duties and Responsibilities

    • Provide daily operational support for hardware, software (hosted, on premise, and client side) and various other components.
    • Identify negative trends before they become problems; respond to automated system alerts, effectively troubleshoot system errors and work incidents to return systems to normal operating conditions.
    • Manage hardware and software configurations and maintain system documentation.
    • Maintain ongoing portfolio of the enterprise systems updates, enhancements, and maintenance.
    • Troubleshoot and coordinate client "root cause" issue resolution, both software and infrastructure errors, as identified by system generated alarms or system users.
    • Assign and/or update incident severity levels based on business impact and risk during peak business.
    • Application management including maintenance, performance monitoring and tuning, upgrades and patching, capacity planning, monitoring.
    • Collaborate closely with other infrastructure team resources, functional teams (business analysts, QA testing), and suppliers on architectural design and to guarantee high quality, system availability, and proactively identify areas of improvement.
    • Lead and participate in technical improvement projects implementing new processes, technologies, and infrastructures using Exact Sciences project management technologies.
    • Responsible for configuration changes to support business processes and follow change management practices as applicable to the scope of applications they support.
    • Partner closely with security team on architectural design and security related project implementations following standards and implementing best practices.
    • Proven ability to work within a fast-paced, cross-functional team environment.
    • Ability to summarize data into useful information using visual approaches.
    • System support (3+ Level) for critical escalation to handle critical outage situations.
    • Demonstrated ability and willingness to investigate, diagnose, and solve complex problems quickly is required.
    • Automation mindset to continuously increase efficiency of the team.
    • Support and comply with the company’s Quality Management System policies and procedures.
    • Regular and reliable attendance.
    • Excellent interpersonal and communication skills, ability to operate in a cross cultural and complex matrix environment, and ability to build consensus across functions.
    • Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.

    Qualifications

    Minimum Qualifications

    • Bachelor’s degree in Computer Science, Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
    • 2+ years of experience working in a role focusing on providing enterprise system administration.
    • Proven ability to work within a fast-paced, cross-functional team environment.
    • Ability to summarize data into useful information using visual approaches.
    • Proficient in all MS Office applications including Excel, and Word.
    • Authorization to work in the United States without sponsorship.
    • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

    Preferred Qualifications

    • 2+ years’ experience with applying conceptual ITIL knowledge required; ServiceNow ticketing software experience.
    • 2+ years’ experience with administrating cloud-based SaaS services and on-premise installs of applications and tools.
    • 2+ years’ experience in Amazon Web Services or other Cloud environments.
    • 2+ years’ Experience in all phases of systems implementation, including analysis/design, development, documentation, testing, and support is required.
    • 2+ years’ Experience with the following platforms and related systems integration:
      • VMware and/or Hyper-V virtualization technologies.
      • Scripting experience (i.e. JavaScript, Python, Bash, SQL).
      • Microsoft Windows and Linux Server (Ubuntu) administration and engineering.

    #LI-AL1

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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