• Supervisor, Laboratory Information Manager

    Job Locations US-WI-Madison
    Req No.
    Clinical Lab Operations
    Regular Full-Time
  • Summary of Major Responsibilities

    The Laboratory Information Management Supervisor is responsible for leading the team which provides support to the functional groups making up the Customer Care Center.  These functional groups include, but are not limited to the Order Entry, Provider Support, Patient Support and Revenue Cycle teams.  In this leadership role, the Supervisor will follow all laboratory, Information Management and Customer Care Center procedures and policies, maintain accurate data reporting and ensure support is provided when escalations arise that create barriers for Exact Sciences Labs to provide consistent and diligent execution of specimen processing, testing and timely generation of patient results. The Laboratory Information Management Supervisor supports the mission and vision of Exact Sciences Labs and strives to provide World Class Service. 

    Essential Duties and Responsibilities

    • Responsible for the timely investigation and resolution of test order issue(s) and physician enrollment issue(s) for Exact Labs to facilitate timely and accurate specimen collection, specimen processing, specimen testing and reporting of results.
    • Identify and document system issues and work cross functionally to achieve problem resolution and future system enhancements.
    • Interact with departmental and other staff on matters affecting data and data integrity as needed and makes recommendations for improvements to job processes.
    • Organize and assign work priorities by effectively directing workflow and managing available team resources.
    • Responsible for the work quantity of the Laboratory Information Management team to meet or exceed established quality metrics.
    • Maintain accurate records of problems and problem resolution related to test ordering and physician enrollment.
    • Take an active role in the interviewing and hiring process for all members of the team.
    • Lead as well as take an active role in projects and initiatives including but not limited to quality improvement, process improvement, safety audits, document development, and implementation of new policies.
    • Provide support during inspections and audits.
    • Provide on-going coaching and mentorship to all members of the department to ensure that a consistent level of support for the team is communicated and maintained.
    • Identify and respond to employee performance issues including but not limited productivity issues and or trends and as needed, in accordance with Exact Labs policy.
    • As needed, in accordance with Exact Labs policy, prepare and conduct employee counseling and corrective action plans.
    • Responsible for completion of periodic performance reviews for all departmental staff.
    • Identify additional training needs and resource requirements as needed.
    • Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
    • Apply excellent verbal and written English communication skills.
    • Work with a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with internal clients and key stakeholders as well as peers at all levels of the organization.
    • Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
    • Works in a professional manner in all interactions with members of the Exact Sciences Clinical Laboratory team, clients and associates.
    • Apply knowledge of customer service principles and practices.
    • Apply knowledge of laboratory operations including implementation, training and performance monitoring.
    • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
    • Support and comply with the company’s Quality Management System policies and procedures.
    • Regular and reliable attendance.
    • Ability to work normal schedule of Monday through Friday during normal business hours.
    • Ability to work in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
    • Other duties as assigned.


    Minimum Qualifications

    • Bachelor’s degree in sciences, business or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
    • 2+ years of experience in a customer service and/or laboratory industry applying practices and regulations including but not limited to HIPAA, CLIA, CAP, other state and regulatory agencies as applicable and quality assurance practices.
    • 1+ years of experience effectively managing/leading and motivating staff members at all levels and working effectively through influence and collaboration.
    • Must be 18 years of age or older.
    • Authorization to work in the United States without sponsorship.
    • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

    Preferred Qualifications

    • Demonstrated strong attention to detail and focus on quality output.
    • Experience with Microsoft® Dynamics CRM and laboratory information and data entry systems.


    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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