The Customer Care Specialist provides world class service to health care providers, patients and the general public. The Customer Care Specialist is responsible for outbound calls to patients and providers to provide clarification on our product, orders or to provide product instruction. The Customer Care Specialist may also be responsible for managing inbound calls as a member of the Revenue Cycle Call Team.
This is a work from home opportunity where the duties will be completed from a home office set-up. The position will not be responsible for outbound calls, but rather between inbound calls, this role will be responsible for timely entry of test orders and the resolution of test order issues to include enrollment, entry and clarification. They will also complete tasks as assigned by the Information Management Team.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.