The Manager, Service and Support is responsible for managing the service personnel (Service Team) who service Exact Sciences laboratory equipment and instrumentation. This role oversees all service activities. Service activities under the responsibility of the Service Manager include installation, calibration, maintenance, and repair for laboratory equipment. Instrumentation responsibilities may include both simple (e.g. mixers) and complex laboratory instrumentation (e.g. liquid handling robotics). The Manager, Service and Support will work with the Systems Development team to assure knowledge transfer of instrumentation design and service needs to the Service Team. The Manager, Service and Support will assist in the development of the service policies and procedures (e.g. SOPs) and play principal role in the commissioning of equipment and ongoing service activities, once the policies and procedures are established. The individual in this role will continuously work with the Service Team and the laboratories he/she is servicing to ensure a high-quality service experience for the laboratories he/she is responsible for servicing.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.