Exact Sciences Corporation

Senior Application Analyst – Commercial Marketing

Job Locations US-WI-Madison
Req No.
2020-5870
Category
IT
Type
Regular Full-Time

Summary of Major Responsibilities

As a Senior Application Analyst, you will work on business systems design and configuration, upgrades and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Application Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.  The Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements. The Senior App Analyst will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Essential Duties and Responsibilities

  • Lead the estimation of enhancement or support requests.
  • Guide workflow design, configure and test system changes, and analyze technical issues.
  • Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes.
  • Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
  • Participate in training and work with end users.
  • Troubleshoot problems and questions.
  • Provide end-user support for issues entered into issue tracking systems.
  • Review the status of projects and issues with project leadership.
  • Creating project schedules using JIRA for Scrum or Kanban
  • Assign or delegate configuration or other activities to Application Analysts or Managed Services team members.
  • Act as delegate for Applications Manager for incident or problem resolution.
  • Provide mentorship for other peers and lead to solve problems, even if outside of normal responsibilities/scope.
  • Lead internal process design and documentation to drive continuous improvement for the IT department or team.
  • Ability to work within normal business hours, as well as on call, with potential for nights and weekends.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
  • Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.
  • Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
  • Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
  • Ability and willingness to learn new software applications.
  • Flexibility with respect to changing end-user business needs.
  • Strong analytical skills, business intuition, and organizational ability.
  • Strong problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to operate in a cross-functional and complex matrix environment.
  • Adaptable, open to change, and able to work in ambiguous situations; ability to respond to new information or unexpected circumstances.
  • Ability to lift up to 10 pounds for approximately 5% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability and means to travel between Madison locations.
  • Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Qualifications

Minimum Qualifications

  • Bachelor’s degree in Computer Science, MIS or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.
  • 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • Previous experience configuring business systems software in a life science, healthcare, or related industry.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

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