Exact Sciences Corporation

Lead Laboratory Service Engineer

Job Locations US-WI-Madison
Req No.
Clinical Lab Operations
Regular Full-Time

Summary of Major Responsibilities

The Lead Laboratory Service Engineer provides leadership support and workflow guidance to the Instrument and Automation Services engineering staff. This person is the troubleshooting point person for escalated, equipment related issues. This position is primarily responsible for overseeing service engineers during their scheduled shift and ensuring day to day activities in the laboratory are sufficiently covered for the laboratory’s equipment needs. The Lead is expected to spend over sixty-percent of their time performing lab service maintenance and repairs in the lab.

Essential Duties and Responsibilities

  • Serve as key resource for service engineers, overseeing day-to-day service engineer functionality.
  • Participate in or conduct daily beginning of shift work coordination meetings.
  • Provide mentoring and technical guidance to service engineers.
  • Provide feedback to the Supervisor on FTE coverage for day-to-day workload needs and impact to support for time off requests.
  • Maintain oversight for quality of work performed for both mechanical in nature and documentation.
  • Escalate any quality or performance concerns with engineers to the Laboratory Service Engineer Supervisor.
  • Support Instrument and Automation Services leadership in the introduction and adoption of organizational initiatives.
  • Provide feedback on the effectiveness of training for new employees, training methodology, and training documentation in conjunction with other Engineer leads/leadership.
  • Ensure appropriate hand off communication and work completion between shifts.
  • Ensure that assigned support requests from cross-functional project teams or business units are being actively addressed.
  • Ensure that any incoming support request from outside of the normal channels are properly routed to ensure they are assigned and actively addressed. 
  • Commission new laboratory equipment (e.g., centrifuges, liquid handling robots, shakers, etc.).
  • Perform instrument installations and qualifications per service policies.
  • Track all service activities utilizing system(s) developed in accordance with service policies and procedures.
  • Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
  • Provide information and suggestions to the appropriate resource(s) to improve company technical documentation and/or processes.
  • Work closely with the Technical Service team to provide service requirements and potential operational improvements.
  • Escalate service concerns as appropriate.
  • Promote customer satisfaction through problem solving, clear and effective communication, professional appearance, and efficient repair/maintenance activities.
  • Manage schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized.
  • Ability to effectively prioritize and delegate tasks.
  • Ability to communicate effectively with all levels of staff through both verbal and written communication.
  • Adaptable, open to change, able to work in ambiguous situations, and able to respond to new information and unexpected circumstances.
  • Strong interpersonal and teamwork skills; ability to easily convey concepts and priorities, as well as ability to solicit feedback and inputs across all levels of the organization.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability to work designated schedule.
  • Ability to work nights and/or weekends.
  • Ability to lift up to 40 pounds for approximately 15% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day.
  • Ability to comply with any applicable personal protective equipment requirements.
  • Ability to employ gross motor and fine motor skills during maintenance of laboratory equipment.
  • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
  • Ability and means to travel between local Exact Sciences locations.
  • Ability to travel 5% of working time away from work location, may include overnight/weekend travel.


Minimum Qualifications

  • Bachelor’s degree in Engineering, Technology, Molecular Biology, Electronics, or related field; or Associates degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree; or High School diploma/General Education diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
  • 4+ years of experience servicing laboratory/medical equipment or automation systems.
  • 2+ years of experience supporting the administration/execution of a service program.
  • Proficient in Microsoft Office Word, Excel, PowerPoint, and similar software.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
  • Authorization to work in the United States without sponsorship.

Preferred Qualifications

  • 3+ years of experience with Quality Systems and documentation requirements.
  • 2+ years of experience leading or directing people and/or project teams.
  • 2+ years of experience operating laboratory equipment.
  • Experience with Next-Generation Sequencing (NGS).
  • Experience with Digital Pathology Imaging.
  • Experience maintaining Histology equipment.
  • Experience loading and/or updating software applications.
  • Experience in the maintenance and repair of automation equipment.
  • Demonstrated mechanical aptitude relevant to maintenance and repair of complex laboratory equipment, such as liquid handling robots.
  • Demonstrated ability to plan workload, allocate tasks, and scale operations to align with business priorities.
  • Working knowledge of clinical laboratory service operations and activities.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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