The Supervisor, Customer Service is responsible for assisting with all operational administrative processes associated with the customer service department at Exact Sciences. A primary responsibility of this position is to assist in the development of a world class customer service department that is both focused and highly responsive to our customer needs. In addition, the Supervisor, Customer Service must promulgate and enforce the customer service policies and procedures of Exact Sciences in a reference lab environment.
The Supervisor, Customer Service will oversee the activities of the customer relations specialist team and participate in the development and administration of customer service policies and procedures to ensure consistent, high quality customer service and satisfaction. Additionally, this role will troubleshoot and resolve non-routine customer complaints, resolve any problems with; including, but not limited to, incoming test requests, delivery dates, or service, and monitor our internal and external customers to ensure world class customer service throughout
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.