Exact Sciences Corporation

Inside Sales Area Leader

Job Locations US-WI-Madison
Req No.
Regular Full-Time

Summary of Major Responsibilities

The Inside Sales Manager is responsible for supervising a team of Inside Sales Representatives (ISRs) within the inside sales team. This role is responsible for driving sales and support of Exact Sciences’ products to physicians and other health care providers, via inbound and outbound call efforts.  This individual will be responsible for driving sales results within their specified sales region and supporting strategic sales initiatives. The Manager, Inside Sales will train, coach, and provide performance management for the ISRs in addition to collaborating across the broader commercial function to pull through various initiatives. 

Essential Duties and Responsibilities

  • Successfully lead and supervise Inside Sales Representatives (ISRs).
  • Provide ongoing performance management by holding ISRs to expectations - e.g. team objectives, sales strategy, call activities, selling skills, etc. sales partners (Area Managers, Account Managers, etc.) to carry out sales initiatives.
  • Communicate goals clearly to employees to ensure understanding and success in achieving them.
  • Motivate and inspire employees to do their best work through coaching.
  • Maintain morale and support employee engagement initiatives.
  • Perform day to day coaching sessions, filling out Call Coaching Reports (CCRs), and delivering feedback to ISRs.
  • Analyze and manage the assigned team’s sales metrics and call activity, reporting of progress with second-line leader - e.g. accountable for monitoring outbound call metrics to ensure reach and frequency of calls to ensure account penetration.
  • Responsible for ensuring sales force compliance in all Quality, Regulatory and Company policies and guidelines.
  • Responsible for performing regular business reviews and implementing strategic business decisions e.g. targeting, prioritizing resources, etc.
  • Supervise staff including but not limited to organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
  • Support mentoring and training of new first-line leaders.
  • Communicate goals clearly to employees to ensure understanding and success in achieving them.
  • Motivate and inspire employees to do their best work through coaching.
  • Maintain morale and support employee engagement initiatives.
  • Implement and pull through sales training and marketing initiatives.
  • Ensure the effective use of sales process and approved product marketing and promotion material.
  • Accountable for assigned area’s sales targets, and maintain ongoing reporting of progress with second-line leader.
  • Demonstrated skill sets in driving results through strategic approach.
  • Interviewing and selecting highly qualified ISRs to scale or backfill positions.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Ability and means to travel between Madison locations.
  • Ability to travel 10% of working time away from work location, may include overnight/weekend travel.


Minimum Qualifications

  • Bachelor’s degree in business administration or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of degree.
  • 3+ years of experience in sales or commercial function such as sales, sales training, marketing or related role.
  • 1+ years of experience leading or directing people and/or project teams.
  • Basic computer skills to include Internet navigation, Email usage, and word processing.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

  • 2+ years of experience leading inside sales representatives.
  • Experience leading a sales team in healthcare field.
  • Experience selling a brand in launch stages.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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