The Customer Relations Specialist (CRS) provides a vital link between Exact Sciences customers, the external Exact Sciences sales force, and the internal commercial operations group. The CRS will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means. There is likely to be a wide variety of questions and comments that come in through these channels from a diverse group; including, but not limited to, healthcare professionals, cancer patients and their family members, media representatives, insurance company claims managers, and many others. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company.
It is imperative that the CRS possess exemplary customer service skills, be able to work independently, and function effectively as a member of the Exact Sciences team. The CRS will need to understand not only the technical aspects of the services that Exact Sciences offers, but must also possess the ability to communicate professionally and effectively with all individuals; including, but not limited to, external customers and other internal personnel.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.