Exact Sciences Corporation

Lead, Exception Handling, Laboratory Processing - Saturday - Monday, 6:00am - 6:30pm shift

Job Locations US-WI-Madison
Req No.
Clinical Lab Operations
Regular Full-Time

Summary of Major Responsibilities

The Specimen Processing Exception Hander Lead supports the specimen processing supervisor or designee and shares the responsibility of ensuring the specimen processing department operates effectively. The Specimen Processing Exception Handler Lead also acts as a subject matter expert in the exception handling process and provides additional support and guidance to the team. The Specimen Processing Exception Handler Lead follows all laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing. 

Essential Duties and Responsibilities

  • Investigate and resolve specimen issues or test issues for the clinical laboratory and specimen processing department to ensure timely and accurate reporting of results.
  • Maintain accurate records of problems and problem resolution related to specimen processing, specimen testing, inventory, and equipment.
  • Handle and dispose of all specimens following standard precautions and applicable safety policies.
  • Work cross functionally with the call center, provider support, quality assurance, technical lab, and other departments, as needed.
  • Participate in department projects and initiatives; including, but not limited to, quality improvement teams (QIT), quality improvement investigations such as root cause analysis (RCA), standard operating procedure (SOP) development, department inspections, and audits.
  • Act as a point of contact for new employees, to include being a part of the mentor program.
  • Assign and organize work priorities within the department.
  • Assure the work quantity and quality of the specimen processing department by effectively directing workflow and managing available resources, including the exception handling team.
  • Maintain and update exception handling documents to accurately reflect current processes.
  • Plan and communicate daily workflow to the exception handling team.
  • Develop weekly exception handling meeting schedule and agenda.
  • Cultivate and implement ideas into the exception handling workflow.
  • Attend laboratory information system (LIS) meetings, investigate, and troubleshoot process upgrades.
  • Support department leadership with employee redirection and recognition.
  • Foster communication and teamwork between all exception handling shifts and leadership roles.
  • Monitor and investigate exception handling LIS pending lists.
  • Conduct all assigned job duties in a timely and productive manner.
  • Perform all job duties according to laboratory policies and procedures.
  • Follow proper specimen identification procedures in the execution of all job duties.
  • Process laboratory specimens with emphasis on accuracy, timeliness, completeness, and compliance.
  • Meet standards for production and accuracy within 8 weeks of position start date.
  • Apply interpersonal skills; interact and build strong working relationships with peers at all levels of the organization.
  • Motivate and inspire employees to do their best work through coaching.
  • Maintain morale and support employee engagement initiatives.
  • Communicate goals so employees understand them and their role in achieving them.
  • Ability to effectively prioritize and delegate tasks.
  • Ability to adhere to quality assurance procedures.
  • Ability to empower fellow team members and delegate authority when necessary.
  • Ability to lead and motivate others, even when not in a position of authority.
  • Ability to communicate effectively with all levels of staff through both verbal and written communications.
  • Ability to work in a team environment and independently while maintaining personal workflow.
  • Ability to work in a fast-paced environment and adapt to changing workload and circumstances effectively and respond to new information quickly.
  • Ability to stay focused on a task and work independently; motivated to perform quality work and complete tasks that are assigned in a timely manner.
  • Ability to accurately follow written and verbal instructions.
  • Apply strong attention to detail and focus on quality output.
  • Apply strong organizational skills.
  • Apply excellent problem-solving skills.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Maintain regular and reliable attendance.
  • Ability to act with an inclusion mindset and model these behaviors for the organization.
  • Ability to work designated schedule.
  • Ability to work nights and/or weekends, as needed.
  • Ability to work overtime, as needed.
  • Ability to lift up to 40 pounds for approximately 25% of a typical working day.
  • Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
  • Ability to work in front of a computer screen and/or perform typing for approximately 75% of a typical working day.
  • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
  • Ability to comply with any applicable personal protective equipment requirements.


Minimum Qualifications

  • High School Diploma or General Education Degree (GED).
  • Must be 18 years of age or older.
  • 2+ years of experience working in a laboratory or similar environment doing sample collection, to include working with samples from human, animal, nutritional supplements, food, or pharmaceutical, and collecting, accessioning, labeling, and testing samples, while maintaining sample integrity, following procedures and protocols, and sample collection/handling.
  • General knowledge of CAP, GLP, GDP, CLIA, New York Department of Health (NYDOH), and HIPAA.
  • Demonstrated understanding of laboratory terminology and equipment.
  • Basic computer skills to include internet navigation, email usage, and word processing.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications:

  • Experience leading and motivating others, even when not in a position of authority.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.


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