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The Metrology Coordinator will be the first point of contact for internal and external customers seeking support and/or information from the Metrology department. The Metrology Coordinator will provide administrative support to the Metrology department, manage office functions including: work order coordination, internal and external customer communications, outsourcing and receiving of calibrated equipment and scheduling of technical services.
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This role is responsible for leading and managing the company’s reimbursement approach and strategy in the areas of government, private and managed care health insurance programs. This role is essential in developing innovative approaches to growing the payer coverage for Exact Sciences’ products through strategic planning, organizing and implementation of managed care contracts with current and future prospective health insurers. The role is also responsible for maintaining key vendor/regulatory relationships and partnering with the revenue cycle team on the establishment of reimbursement policies and procedures that are compliant and aligned with the company’s overall commercial strategies.
Ideal candidates for this position will be willing to relocate to Madison, WI. Remote location is a possibility, however, increased travel will be required to accommodate meetings and events in Madison, WI.
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The Manager, Production will lead, train, assist and support teams in labeling, reagent manufacturing and dispensing, kitting and packaging as well as drive process improvements, lean manufacturing philosophy, validation and transfer of new processes and systems into production. The position will lead or support the teams in developing and documenting new procedures for each work-streams. The position will lead or support equipping, staffing and establishing systems for labeling, production and dispensing including work-in-process and finished goods kitting and packaging assembly. The Manager will lead investigations and non-conformances associated with processes within their work-stream as well as support other Supervisors within the area.
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This position performs the functions of the Laboratory Order Associate under the guided direction of the department Supervisor or designee. In this role, the Laboratory Order Specialist ensures the quality and integrity of the data received into Exact Sciences Laboratories from healthcare providers and other clients. The primary responsibilities of the position is the timely entry of test orders and the resolution of test order issues to include enrollment, entry and clarification. The Laboratory Order Specialist may provide outreach to the provider to convey results or they may also contact the providers to complete order clarification activities. The Laboratory Order Specialist will follow all outlined departmental policies, processes and procedures to fulfill their defined role.
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The Technical Business Associate position is responsible for learning and developing the skills that will allow them to assist in identifying process improvement opportunities and executing tasks that impact corporate business strategies and performance. The Technical Business Associate may provide support to a variety of laboratory teams including the Billing Team, the Contact Center as well as well as the ordering team. The Technical Business Associate will become an expert level user of the ESL labs interface as well as visualization systems and will need expert level Microsoft Excel skills. The Technical Business Associate will learn and follow all laboratory and contact center procedures and policies and maintain accurate data reporting practices as needed to ensure consistent data presentation. This role will learn and execute excellent verbal and written communication skills and the ability to translate between technical and business language. They work collaboratively, negotiating requirements across multiple groups. Finally they must have an understanding of the overall IT architecture of the organization.
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The Bilingual Customer Care Specialist provides world class service to health care providers, patients and the general public. The Bilingual Customer Care Specialist is responsible for outbound calls to patients and providers to provide clarification on our product, orders or to provide product instruction. The Bilingual Customer Care Specialist may also be responsible for managing inbound calls as a member of the Revenue Cycle Call Team. The Bilingual Customer Care Specialist is responsible for answering incoming calls in both Spanish and English.
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The Lead Customer Care Specialist performs the functions of their position under the guided direction of the Customer Care Supervisor. The Lead Customer Care Specialist provides support to the Exact Sciences Laboratories Customer Care Center. In this leadership position the Lead Customer Care Specialist supports the mission and vision of Exact Sciences Laboratories and along with the Customer Care Supervisors and Managers shares the responsibility of ensuring the Customer Care Center operates effectively. The Lead Customer Care Specialist will follow all laboratory, Customer Care Center and LOT policies and procedures and maintain accurate data reporting practices as needed to ensure consistent and diligent execution of inbound and outbound call handling and order entry.
One of these positions is for Sunday - Thursday, 8:00am - 4:30pm shift and the other is for Tuesday - Saturday, 8:00am - 4:30pm shift.
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The Senior Market Access Training Manager position is to optimize commercial effectiveness through development and execution of curriculum focused on content for market access and the healthcare environment. The primary responsibilities are to assess training needs and execute in the design, development, and delivery of appropriate content for the sales organization and the Market Access Team. Act as a primary liaison between the Commercial Effectiveness Team (CET), the Sales Leadership Team, and other commercial functions to identify and implement training strategies for other departments based on organizational priorities.
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The Employee Reimbursement Specialist is responsible for performing accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. The focus of this will be in the employee reimbursement area but could also translate into other accounting areas.
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The HR Business Partner (HRBP) is the main point of contact for Exact Sciences Corporation’s employees and managers to provide support on performance management, coaching, HR fundamentals and employee related questions. This role will specifically support the Exact Sciences Laboratories (ES Labs) business, based in Madison, Wisconsin, and the 2nd and 3rd shift employees. This role is critical in executing Exact Sciences’ key HR initiatives that support the business objectives and organization growth plans. The HRBP is responsible for developing and improving processes related to employee management and engagement and will drive HR functional excellence within assigned business units.
The hours for this position are Monday - Friday from 2:00pm - 10:30pm.
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This position will provide HR support for the Exact Sciences Laboratories organization. The HR Generalist will assist with implementing initiatives as it relates to recruiting, employee development, policy administration, benefits, and employee relations. May support various aspects of the recruiting process for Exact Sciences Laboratories including sourcing, screening and employment offer development. The HR Generalist reports to the Exact Sciences Laboratories Director of Human Resources.
The shift for this role is Monday - Friday from 2:30pm - 10:30pm. This role may require off hours support or occasional weekend support for our 24/7 laboratory operations.
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The Systems Test Engineer ensures that in vitro diagnostic systems designed by Exact Sciences meet design and customer requirements. The Systems Test Engineer uses a technical background in software development and engineering, combined with an understanding of the system design, to analyze user needs, requirements, and specifications to create testing strategies for verification and validation of the system designs. Typical testing techniques include Ad Hoc exploratory testing, manual test case execution, and automated software testing. Test plans and results are documented within existing Software Development Life Cycle and Document Control Systems.
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The Laboratory Instrument Technician II manufactures and services custom and off-the-shelf laboratory instrumentation and equipment. Job responsibilities include assembly, investigation and diagnosis of failures, repair, and filing of manufacturing reports. The individual in this role will continuously work with others to ensure proper instrument function using a variety of tools and equipment per required specification in the instrument production area.
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The Professional Medical Representative is responsible for creating and winning Exact Sciences sales opportunities in an assigned territory. The Professional Medical Representative is responsible to establish and continuously develop the relationship with primary customer targets (Primary Care and Family Practice physicians) in their assigned territories and where applicable, work in conjunction with Sales and Market Access and Reimbursement colleagues to gain access to executive-level decision makers. This position reports to the Area Manager.
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We are looking for a leader to take on the dynamic and robust function of Employee Benefits as the Senior Director, Total Rewards. This leader will be responsible for championing the strategy to offer valuable benefits to our employees in light of the evolution of the employee benefits universe. We believe that by offering meaningful benefits to our employees (and their families), we will continue to attract and retain the most engaged, productive and inspired team to help us achieve our mission.
The Senior Director of Employee Benefits will play an instrumental role in driving meaning and value from our comprehensive benefits platform and leave of absence management. The leader will be responsible for evaluating and recommending benefits to meet the need of our diverse team in the areas of medical insurance, dental insurance, vision insurance, life insurance, accidental death & dismemberment insurance, disability insurance, flexible spending, health savings accounts, the employee assistance program, paid time off, paid holidays, bereavement leave, volunteer time off, parental leave, fitness benefits, transportation benefits, matching gifts programs, tuition reimbursement benefits and more. This leader will continue to build upon the current team and resources (partnerships, tools, technology, etc.) to ensure that we uphold our service and quality promise to the team through this function.
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The Program Manager will be responsible for program management of software development / software integration related projects and leading them toward successful completion while providing project/program management experience, rigor, and consistency across the enterprise. This is a hands-on role that requires close collaboration with all levels of Exact Sciences. This person will be responsible for the management of solution implementation with the help of service providers and other constituents that are required for integration with external and internal systems.
The IT Program Manager position requires an experienced and credible practitioner of project management, capable of delivering and continuously improving foundational project management capabilities while driving healthy change across the IT function with the continued engagement of key stakeholders and thought leaders. It is essential that he/she has experience establishing and or managing change in a dynamic and growing company.
The role of IT Program Manager incorporates elements of managerial work and technical skill, with the manager directing a team of IT specialists. A typical day for the program manager includes meetings with subordinates, general oversight of the IT workspace, and collaboration with other departments to deliver IT solutions to business units. Because of the nature of the department and the type of tasks that are performed, the Senior IT Program Manager must have an understanding of information technology, computer science, software development methodologies, the software development life cycle, and must also be well versed in management techniques and must have the charisma, communication skills, and leadership ability needed to transform the IT organization to meet the demands of a dynamic and growing company.
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The IT Service Manager is responsible for tracking and reporting on Incidents, Problems and user Requests to ensure service level compliance, customer satisfaction, and continuous improvement of service delivery. This individual will provide leadership to the Service Desk, leveraging best practices according to the ITIL framework.
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This position is responsible for assisting in the execution of clinical trials by providing quality administrative and project management support. This position will coordinate with all members of the Clinical Affairs team and internal and external stakeholders to successfully execute the clinical study plans of the company.
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We know that providing employees with initial and ongoing training is the key to setting them up for a successful career. This position is responsible for developing and executing key learning solutions at Exact Sciences Laboratories. This leader designs, implements, facilitates, and evaluates employee training strategies and programs and ensures consistency across training teams including customer care teams and lab teams. The leader will play a role in working cross-functionally to provide relevant and accessible development opportunities for employees and leaders at Exact.
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The Program Manager will be responsible for program management of software systems and software development / software integration related projects with the companies’electronic data interchange systems (EDI) used in our order management system. The Program Manager will be accountable for leading teams toward successful completion of projects while providing management experience, rigor, and consistency across the enterprise. This is a hands-on role that requires close collaboration with all levels of Exact Sciences. This person will be responsible for the management of solution implementation with the help of service providers and other constituents that are required for integration with external and internal systems.
The EDI program manager’s main objective is to develop a team to service, coordinate, implement, and manage all EDI-related activities for their organization. They are responsible for analyzing and designing specifications used for enhancements and extensions in EDI applications, interfaces, and mappings. They coordinate all EDI testing, implementations, and upgrades. Additionally, the EDI team serves as the primary link between the business and any data-trading partners; they work with all trading partners to determine the type of data they would like to trade, service existing EDI interfaces and develop guidelines and specifications for data exchange.
The EDI program manager’s team’s day-to-day responsibilities include establishing contact with trading partners, analyzing the data exchanged with any partners, observing data records to record any errors, and correcting any failures. EDI program manager leads a team that will work with employees at all levels of their organization to support accurate, proper data exchanges within the organization. They assist with any testing to observe and interpret messages received and offer updates to their supervisor, typically a departmental lead or supervisor. This position typically is full time and takes place in an office setting.
The EDI Program Manager position requires an experienced and credible practitioner of project management, capable of delivering and continuously improving foundational project management capabilities while driving healthy change across the IT function with the continued engagement of key stakeholders and thought leaders. It is essential that he/she has experience establishing and or managing change in a dynamic and growing company.
The role of EDI Program Manager incorporates elements of managerial work and technical skill, with the manager directing a team of IT specialists. A typical day for the program manager includes meetings with subordinates, general oversight of the IT workspace, and collaboration with other departments to deliver IT solutions to business units. Because of the nature of the department and the type of tasks that are performed, the EDI Program Manager must have an understanding of information technology, computer science, software development methodologies, the software development life cycle, and must also be well versed in management techniques and must have the charisma, communication skills, and leadership ability needed to transform the IT organization to meet the demands of a dynamic and growing company.
