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Exact Sciences is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. The Company's affirmative action program is available to any applicant or employee for inspection upon request.

If you need any assistance seeking a job opportunity at Exact Sciences, or if you may require a reasonable accommodation with the application process, please call our Recruitment Coordinator at 608-535-8841 or email jobs@exactsciences.com.
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Job Locations US-WI-Madison
The Customer Care Associate provides world class service to health care providers, patients and the general public. The Customer Care Associate will primarily receive inbound calls and place outbound calls as needed to health care providers, patients and other clients.   We are seeking candidates available to work at least one weekend day.  This position is anticipated to start on Monday, April 16th, 2018.
Req No.
2018-2152
Category
Customer Support
Job Locations US-WI-Madison
The training associate performs the functions of Trainer under the guided direction of the Training Manager or designee.  The associate will follow all Exact Sciences Laboratories policies and procedures and maintain accurate data reporting practices to ensure consistent and diligent capture of training and competency. In this position, the associate supports Exact Sciences in ensuring that all team members are trained properly to ensure competencies are successfully met.
Req No.
2018-2109
Category
Customer Support
Job Locations US-WI-Madison
The Call Quality Specialist supports the Contact Center to ensure that the associates are providing the highest quality service to patients, providers and the general public.  This position will monitor and score phone calls to make sure that quality standards are met.  They will work with members of the Quality team as necessary to follow-up on positive and negative feedback and identify opportunities for improvement based on root cause analysis.  They will create and provide reports to outline the amount of calls scored, total scored per CCA/CCS, individual results as well as results by team and the overall department.  This position will also partner with the leaders in the Contact Center to provide feedback to the associates for the interactions that are scored.  This role reports to the Sr. Customer Care Center Manager.   This position will work the shift of Monday - Friday, 8:00 am - 4:30 pm. 
Req No.
2018-2103
Category
Customer Support

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