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The Technical Services Engineer I will provide front line technical support to Exact Sciences customers and will be a primary liaison for stand-alone equipment used during clinical assays. This position is accountable for triaging escalated equipment failures, working collaboratively to identify root cause and resolve customer equipment issues in a timely manner. The Technical Services Engineer I will also provide significant support to equipment enhancement activities through identifying failure modes and performing tactical tasks.
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The Senior Laboratory Technician will be a primary point of contact for internal and external customers seeking support and/or information regarding activities in Research and Development labs. This position will provide both administrative and technical support to R&D personnel to ensure a continuous lab workflow and data integrity are maintained. This position will be a direct contact for external vendors conducting business directly with R&D, and will coordinate work in R&D labs by Exact Sciences functions including Facilities, Metrology, EHS and IT. Additionally, this position will maintain the responsibility of inventory management and procurement of supplies and consumables critical for R&D lab activities.
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Through hands-on experience, as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Security and working in a real business environment.
Primary responsibilities will be involved with day-to-day security operations, including access audits, role validation, response to security events, and general monitoring of security tools. This role will also help monitor compliance with all security policies and standards as well as with applicable regulations and laws.
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The Professional Medical Representative is responsible for creating and winning Exact Sciences sales opportunities in an assigned territory. The Professional Medical Representative is responsible to establish and continuously develop the relationship with primary customer targets (Primary Care and Family Practice physicians) in their assigned territories and where applicable, work in conjunction with Sales and Market Access and Reimbursement colleagues to gain access to executive-level decision makers. This position reports to the Area Manager.
This position is field based.
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The Senior IT Project Manager plans, directs, and coordinates activities of corporate projects within the Exact Sciences IT ecosystem to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. This position ensures that project goals are accomplished and in line with business objectives.
This opportunity will support the SAP ecosystem. It is imperative that this position establish positive working relationships with the SAP Steering Committee, stakeholders and team members. This role will manage projects that align to the functional SAP roadmap, ensuring that the roadmap best suits the business priorities while enabling the overall platform strategy for SAP and Enterprise Applications.
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The Professional Medical Representative is responsible for creating and winning Exact Sciences sales opportunities in an assigned territory. The Professional Medical Representative is responsible to establish and continuously develop the relationship with primary customer targets (Primary Care and Family Practice physicians) in their assigned territories and where applicable, work in conjunction with Sales and Market Access and Reimbursement colleagues to gain access to executive-level decision makers. This position reports to the Area Manager.
This position is field based.
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The Customer Care Operations Intern will assist the Patient Support team and contribute to shaping workflows, processes and procedures. This position will act as an intermediary between Patient Support Teams to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models).
The Customer Care Operations Intern performs a wide range of quantitative and qualitative analyses to help inform department decisions and strategy. This position will work very closely within the specialty Patient Support functions (Workforce, Nesting, Hotline, Call Quality and Operations Improvement Analyst) to assist with development and analysis of key operational measures. This is a full time summer opportunity.
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The Provider Support Operations Intern will assist the Provider Support team with strategic and tactical projects to collect, clarify, and translate business requirements into documentation and design (using appropriate tools and models). This person will be focused on various projects that require independent judgement on process, approach and, methodology in providing deliverables that inform department decisions and strategy.
The Provider Support Operations Intern performs a wide range of quantitative and qualitative analyses to help inform department decisions and strategy. This position will work very closely within the specialty Patient Support functions (Inbound, Outbound, Sales Support, Accounts & Enrollment, Call Quality) to assist with development and analysis of key operational measures.
In this position, the Provider Support Operations Improvement Associate supports the mission and vision of Exact Sciences Laboratories and will follow all Laboratory and Customer Care Center policies and procedures and maintain accurate data reporting practices as needed to ensure consistent and diligent execution of inbound and outbound call handling.
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The Sustaining Engineer Co-op will assist with providing support for the Instrument Production and broader Operations team. This position will help with developing and executing test plans, gathering data, assisting with documentation requirements, and writing reports. This position is intended to be a temporary full-time position for the summer and fall term.
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The Internal Events Intern will assist in the planning and execution of internal Exact Sciences meetings and events. This position is intended to be a full-time summer opportunity for an event management undergraduate to obtain hands-on experience in the coordination of meetings and events. The successful Internal Events Intern will facilitate unforgettable experiences for internal clients and be accurate and efficient in the execution of their assigned duties.
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The Senior Manager, Inside Sales is responsible for leading a team of first-line leaders and Inside Sales Representatives (ISRs) within the inside sales team. This role is responsible for driving and achieving a sales quota, and support of Exact Sciences’ products to physicians and other health care providers, via inbound and outbound call efforts. The role will also be responsible for the strategic direction of their area.
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The Associate Sustaining Engineer will provide front line operations support to the Engineering and Instrument Production team with documentation, quality system management and other support functions to ensure that automation systems and instruments are built to the highest quality manufacturing standards. This role will work cross functionally with teams to manage the instruments and components throughout the product lifecycle. The Associate Sustaining Engineer will be the primary liaison between the Instrument Production, Systems Development, Technical Services and Operations teams.
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As an Application Analyst, you will work on business systems design and configuration, upgrades and improvements for assigned technology platforms. As a primary support contact for application end-users, the Application Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them. The Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.
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The Supervisor, Technical Writing is responsible for providing leadership and day-to-day oversight to the technical writing team. This includes supervising the team that evolves and creates technical documents related to instruments and software, such as service procedures, user and service manuals and training materials. The individual in this role will also act as a technical writer and compose clear technical information to explain complex information in a coherent and concise manner, partnering with engineering staff and scientists to ensure accuracy of process descriptions. The Supervisor, Technical Writing leads document projects to ensure regulations and user needs are met and delivered as expected. The division of responsibilities is about 30% administrative and supervising, and about 70% individual contributor.
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The Senior Organizational Development Consultant is responsible for creating and implementing solutions that enhances capabilities, organizational effectiveness and develops leadership strength. The Senior Organizational Development Consultant ensures that initiatives, as they relate to succession planning, coaching and leadership development, are planned, resourced and executed in line with goals and priorities.
Based in Madison, WI, this position reports to the Director of Organizational Development and may lead direct reports and indirectly lead cross-functional team members (through project teams).
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The Associate Lead, Clinical Laboratory, known internally as Clinical Laboratory Workflow Coordinator, performs and functions within the Clinical/Technical Laboratory under the guided direction of the Technical Laboratory Supervisor, Lead or designee. In this support position, the Clinical Laboratory Workflow Coordinator ensures daily lab operations are effective and efficient by coordinating with the Technical Laboratory Supervisor or Lead to anticipate and resolve issues related to efficiencies in throughput, staffing and laboratory processes. The Clinical Laboratory Workflow Coordinator is expected to spend approximately 50% of their time performing laboratory testing on the bench in the same capacity as the Clinical Laboratory Scientist.
The hours of this position are Tuesday - Friday, 8:00pm - 6:30am.
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The Associate Lead, Laboratory Processing, known internally as the Specimen Processing Workflow Coordinator, performs the functions of Specimen Processing under the guided direction of the Specimen Processing Supervisor, Lead or designee. The Specimen Processing Workflow Coordinator follows laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing. In this support position the Specimen Processing Workflow Coordinator ensures daily lab operations are effective and efficient by providing direction and guidance to employees during their assigned duty station.
The hours for this position are Tuesday - Saturday from 9:30am - 6:00pm.
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The Associate Lead, Laboratory Processing, known internally as the Specimen Processing Workflow Coordinator, performs the functions of Specimen Processing under the guided direction of the Specimen Processing Supervisor, Lead or designee. The Specimen Processing Workflow Coordinator follows laboratory policies and procedures and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing. In this support position the Specimen Processing Workflow Coordinator ensures daily lab operations are effective and efficient by providing direction and guidance to employees during their assigned duty station.
The hours for this position are Saturday - Tuesday from 2:30pm - 1:00am.
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The Clinical Laboratory Scientist I performs laboratory analysis on clinical specimens using established laboratory procedures. The Clinical Laboratory Scientist I duties will include but are not limited to; processing of specimens, performance of moderate, and highly complex analytical testing, establishing, performing and documenting quality assurance, quality control, equipment maintenance, and accurately documenting all work performed under the direction of the Laboratory Medical Director. As a Clinical Laboratory Scientist I you will recognize and resolve problems using good laboratory practices.
The shift for this position is Saturday - Tuesday, 9:30am - 8:00pm.
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This position performs the functions of the Laboratory Order Associate under the guided direction of the department Supervisor or designee. In this role, the Laboratory Order Associate ensures the quality and integrity of the data received into Exact Sciences Laboratories from healthcare providers and other clients. The primary responsibilities of the position is the timely entry of test orders and the resolution of test order issues to include enrollment, entry and clarification. The Laboratory Order Associate may provide outreach to the provider to convey results or they may also contact the providers to complete order clarification activities. The Laboratory Order Associate will follow all outlined departmental policies, processes and procedures to fulfill their defined role.
This position is Monday - Friday, 8:00am - 4:30pm shift.